Terms & conditions
1.1. Customer ‒ a company conducting business activity which orders making a product from Polprint.eu.
1.2. File ‒ a graphic file sent by a Customer to an order system in a format consistent with the specification indicated at the website.
1.3. Product ‒ being an object of an order, made in accordance with parameters stated at the website.
1.4. Checking file – verification of correctness of a received file, carried out by an employee of Polprint.eu.
1.5. Basket ‒ a set of products chosen by a Customer. A Customer may add and remove Products from the basket until an order is placed. All products in a basket automatically form an order. After an order is placed any changes are impossible.
1.6. Status of an order ‒ stage on which a relevant order currently is.
2. GENERAL PROVISIONS
2.1. Placing an order with the Internet Printing House Polprint.eu is equivalent to entering into an agreement on making a product between a Customer and Polprint.eu.
2.2. Polprint.eu undertakes not to provide contact details of its Customers to third parties. All details will be processed exclusively by Polprint.eu for the purposes of correct fulfilment of an order, contact with a Customer and sending ordered goods. Polprint.eu also reserves the right to send commercial and non-commercial information to email addresses of registered users and other users whose details were obtained in the course of commercial activity.
2.3. By registering at the Polprint.eu website, a Customer consents to receiving correspondence from Polprint.eu to an email address provided during registration, in accordance with the Act on Provision of Services by Electronic Means of 18 July 2002 (Journal of Laws No. 144, item 1204). A Customer also expresses consent to the processing and use of his/her personal data for marketing purposes and putting it in the database of Polprint.eu in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws No. 133, item 883).
2.5. Purchase of a service by the Internet is an obligation on account of a contract of mandate, where a Customer is an Ordering Party, and a Contractor is Przedsiębiorstwo Handlowo-Uslugowe Omnidium Szczygiel Zbigniew, ul. Katowicka 182, 41-500 Chorzow, POLAND, Tax ID No. (NIP): 548-240-84-68, National Business Registry No. (REGON): 240215855 managing the Polprint.eu website.
2.6. Orders for a service may be placed only by an adult.
2.8. Polprint.eu shall not be liable for errors, e.g. in the content of a material. If they contain contents inconsistent with the Polish law, Polprint.eu may refuse accepting an order. By sending an order, a Customer certifies that he/she does not breach anyone’s copyrights and that he/she has the right to use them.
2.9. Polprint.eu reserves the right not to fulfil an order if the IT system in the result of an IT error, displaying error or other error beyond the control of Polprint.eu set prices at zero or introduced negative prices or reduced prices. Orders placed in the period of erroneous operation of the system automatically invalidate an agreement entered into between Polprint.eu and a Customer. Polprint.eu will immediately inform a Customer about this fact by electronic mail to the address provided during registration.
2.10. Polprint.eu reserves the right to refuse fulfilment of an order without providing any reason. A Customer will be informed about the fact of refusal to fulfil an order by electronic means via an email sent to the address provided during registration.
3.1. Placing an order is possible after sending files meeting the requirements set out in HOW TO PREPARE A FILE tab at our website.
3.2. A sent file is checked in terms of its correct preparation for printing works. A Customer receives the result of checking in the form of a report or information by email.
3.3. The printing house does not send another report, unless at an explicit request of a Customer.
3.4. Errors indicated in a file which are not corrected shall be deemed approved and may not constitute basis for a complaint.
3.5. When placing an order, a Customer provides a delivery address. In case of Cash on Delivery orders, a delivery address must be identical to the address contained in Customer’s registration details.
3.6. Please send files only by electronic means. We do not accept files in the form of USB pendrives or CDs. If a file is too big, our employee will send details of a FTP account prepared specially for you. No other company will have access to this account.
You can also send to us a link to a file through, e.g. WeTransfer or other popular operator.
4. ORDER FULFILMENT
3.1. Polprint.eu fulfils a printing order on the basis of a file sent by a Customer. A file must be prepared in line with parameters contained at descriptions of products.
4.2. Deadlines of order fulfilment specify the maximum time in which an order will be collected by a courier service and they are indicated directly at every product at Polprint.eu website. A deadline of fulfilment is calculated on the basis of working days. In the event an order contains products with different deadlines of fulfilment, the maximum deadline of dispatch shall be time necessary for making a product with the longest deadline of fulfilment.
4.3. The date of placing an order is the zero day. One working day means that an order placed today by 01:00pm (and a file is not rejected due to errors) will be sent by us tomorrow by courier service (or it will be ready for personal collection tomorrow from 01:00pm).
If an order is placed today after 01:00pm, a dispatch will be made on the day after tomorrow (or its collection will be possible on the day after tomorrow after 01:00pm).
4.4. A deadline of order fulfilment may be extended for reasons beyond the control of Polprint.eu. A Customer will be notified as quickly as possible about the change of a deadline.
4.5. Details of time of delivery provided by a courier service are available at a courier service website, e.g. www.ups.com
4.6. Polprint.eu shall not be liable for delays in delivery due to the fault of a courier service.
4.7. New orders will be cancelled if Polprint.eu does not receive within 14 days correct files from a Customer or if an order is not paid despite choosing the payment option “prepayment”.
4.8. Materials sent for order fulfilment may be archived, and their content is treated as confidential.
4.9. Polprint.eu reserves the right to correct files which do not meet initial technical requirements, and the correction will allow to make a file printable (e.g. moving text away from the cutting line). Such changes may not be subject to a complaint.
4.10. Polprint.eu shall not be liable for files prepared inconsistently with the specification placed at the website www.polprint.eu. An employee of the printing house will make every effort to correct all possible errors or inform a Customer about the necessity to correct them, but the Customer shall be exclusively liable for correcting them.
4.11. A volume chosen when placing an order does not refer to a sum of several smaller volumes. E.g. if you want to order 5 types of stickers 100 pcs each, you need to put the same product 5 times 100 pcs each to the basket. In turn, when you are ordering 500 stickers, you need to send only one file, with one project.
4.12. Polprint.eu in exceptional situations (e.g. the lack of stock in wholesale companies; delays in delivery of paper; significant shortening of a deadline of order fulfilment at a Customer’s request, etc.) reserves the right to make a printout on paper up to 50g/m2 thicker, than indicated in an order. If an agreement does not state otherwise, in such a situation a difference in a price is paid by Polprint.eu. In such a situation Polprint.eu reserves the right not to inform a Customer about a change of paper into a thicker one.
4.13. Cutting precision tolerance is up to 1 mm.
4.14. Tolerance of distance between labels is up to 2 mm.
5.1. We assume that the date of payment shall be the date of crediting payment to the account of Polprint.eu.
5.2. Prices published in the price list at the Website are net prices to which VAT will be added.
5.3. An invoice is issued with the date of order fulfilment.
5.4. An invoice is sent in an electronic form to an email address provided during registration.
5.5. Polprint.eu reserves the possibility to refuse to fulfil an order if a previous payment was not paid.
5.6. Polprint.eu reserves the possibility to refuse to fulfil an order with cash on delivery payment method if the amount of placed and unpaid orders exceeds net PLN 1,000.
5.7. Polprint.eu reserves the right to change prices at any time without stating a reason and the right to organise promotional campaigns, available only to chosen promotional groups or groups of Customers.
5.8. In case of making a prepayment and then resigning from an order, the prepayment shall be returned within 5 working days.
6.1. Products ordered in Polprint.eu may be delivered by courier service or collected personally.
6.2. In case of a complaint, a Customer is obliged to deliver goods to Polprint.eu at his/her own expense.
6.3. Any transport damage should be written down in the presence of a courier and recorded in a report. A complaint concerning transport damage without submitting a damage report cannot be considered for reasons beyond the control of Polprint.eu.
6.4. Cost of a product does not include transport costs. Usually goods fit in one consignment.
6.5. In case of failure to collect an order from a courier, the Ordering Party shall bear costs of return and repeated delivery. Before repeated delivery of an order payment of transport costs and the value of CoD order is required.
7.1. Complaints may be lodged up to 5 working days from receiving an order. A complaint shall be considered within 2 working days from obtaining all necessary information.
7.2. Complaints concerning a difference between quantity of delivered goods and goods received by a Customer must be notified by email within 48 hours from receipt of a consignment.
7.3. Complaints concerning colour of printing shall be considered only in case:
a) a prototype for a relevant order was previously ordered;
b) a model printout was previously delivered to the printing house.
7.4. Complaints pertaining to colour of printing will be considered with a positive effect if a deviation (Delta E) from a model is higher than 6 (in line with ISO 12647-7 standard)
7.5. Errors in the content of an ordered material may not be subject to a complaint.
7.6. In case a project is made by Polprint.eu any errors concerning the substance may not be subject to a complaint. A Customer is obliged to check a project before acceptance for printing.
7.7. An order may be fulfilled again or a payment may be returned only after an entire ordered volume is returned to the Contractor.
7.8. In case a complaint is considered with a negative effect, a Customer shall bear the costs of re-sending goods complained about.
7.9. In the event a complaint is accepted, Polprint.eu free of charge fulfils another order and bears costs of delivery of goods to a Customer.
7.10. Colour difference may occur compared to an image viewed on a display screen (every display screen has different settings, furthermore, display screens show image in RGB colour model, while printing takes place in CMYK model) and in printouts on generally available, office printing devices (their quality and applied technology are not identical to production digital printing). Such differences may not be subject to a complaint.
8. PERSONAL DATA PROTECTION
In conformance with the applicable laws concerning personal data protection, in particular the Regulation of the European Parliament, to ensure proper personal data protection to a person concerned by the data it is most of all necessary to provide information pertaining to the processing of his/her personal data set forth in Art. 13 or 14 of the GDPR ‒ depending on whether it was obtained directly from a person concerned by it or from other sources.
In the light of the above, we would like to inform you that:
8.1. Your personal data controller (hereinafter referred to as: the Controller) is: Przedsiębiorstwo Handlowo-Uslugowe Omnidium Szczygiel Zbigniew with its registered office at ul. Katowicka 182, 41-500 Chorzow, POLAND.
You may contact the Controller in writing, by postal mail to the address:
ul. Katowicka 182, 41-500 Chorzow, Poland or by email: office(at)polprint.eu.
8.2. Your personal data is processed on the basis of Art. 6(1)(f) of the GDPR, i.e. based on the necessity of processing for the purposes arising out of legally justified interests pursued by the Controller.
8.3. The Controller uses your data exclusively for carrying out advertising campaigns for its products and does not make it available to other third parties.
8.4. The Controller processes your personal data within the scope in which it is made available by public sources.
8.5. Your personal data will be processed for the period necessary for pursuing the company’s legally justified interests referred to in point 4 above.
8.6. In relation to the processing of your personal data, you have the right to:
- request from the Controller access to your personal data,
- request from the Controller correction of your personal data,
- request from the Controller deletion of your personal data,
- request from the Controller limiting the processing of your personal data,
- raise an objection against the processing of your personal data,
- transfer your personal data,
- lodge a complaint with a supervising body.
You may exercise the above rights by:
- email contact at the address: office(at)polprint.eu.
- written contact by postal mail to the address: ul. Katowicka 182, 41-500 Chorzow, Poland.
8.7. Your personal data was obtained by providing them during our telemarketing campaigns and email enquiries, from publicly available sources, i.e. among others from the Register of Entrepreneurs of the National Court Register (KRS), Central Registration and Information on Business (CEIDG), Central Statistical Office (GUS) and manually in relation to the provision of data during on-going cooperation.
8.8. The Controller may, based on your personal data, take automated decisions, including carrying out profiling referred to in Art. 22(1) and (4) of the GDPR.
8.9. The Controller makes every effort to ensure any means of physical, technical and organisational protection of personal data against its accidental or intentional destruction, accidental loss, change, unauthorised disclosure, use or access, in conformance with all applicable laws.
9. FINAL PROVISIONS
9.1. These Regulations shall apply from April 2013.
9.2. Any possible disputes shall be settled by the court of jurisdiction for the registered office of Polprint.eu.
9.3. By placing an order, a Customer accepts these Regulations.
9.4. Graphics contained in the online shop present examples of products and may differ from ordered products.
9.5. By placing an order, a Customer consents to sending an invoice by electronic means (the Regulation of the Minister of Finances of 17 December 2010 on sending invoices in the electronic form).