Files sent to us are checked in technical terms. However, please correctly prepare projects in terms of content because possible errors, e.g. orthographic errors, will not be a basis for a complaint.
Please send files only by electronic means. We do not accept files in the form of USB pendrives or CDs.
Printing time of orders is usually 24-48 hours, thus, after an order is placed it is typically printed right away. Consequently, there is no possibility of stopping works after an order is placed. Please consider your purchases carefully.
Respecting the below principles is necessary to correctly print out an order. We are able to find many errors and promptly inform you about the necessity to make a correction. Unfortunately, some of them (e.g. a text added in Adobe Acrobat Professional as a commentary, and not a printable element) are impossible to discover. At every step we strive to help our Customers in preparation of files. For this reason, in case of any doubts, please contact our graphic department. It is in our mutual interest to print works free from errors.
Your satisfaction is our priority. We make every effort to ensure printouts made by us always comply with the European standards, yet it may happen that your current label for some reason was printed in slightly different colours than the ones achieved at our printing house. It may result from applied technology, used colour profile, type of base, application of additional finishing or regularity of maintenance and calibration of a printing machine. Of course, there may be many more reasons. If you care for precise reproduction of the colour of the previous orders, please send model printouts which we will follow. Sometimes colour may not be matched in 100%, but we will do everything to achieve the highest possible similarity. Without receiving a model we do not guarantee that our printout will be identical to a printout made in a different printing house.
We accept files in PDF format. Rectangular labels are an exception and may be sent as a JPG or TIF file ‒ our graphic designers will mark a cutting path on their own.
In a PDF file, apart from graphics prepared in CMYK colours, a cutting path must be placed on the same layer. It must be made with a hairline in any Pantone colour (preferably in a shade contracting with the graphics so a visual inspection could be easily carried out). A cutting path should not contain sharp edges. Corners must be rounded. Rounding radius should have at least 1.5 mm.
Background of a work and all elements adjoining an edge of a label must be led on a drop. Drop must be set as 1.5mm.
Min. bitmap resolution 350 dpi.
Fonts changed into curves (into the so-called shape).
Compliance with at least PDF 1.4 (in case of versions lower than 1.3, transparency, shadows and tonal transitions may be incorrectly saved).
CMYK colour model.
No embedded ICC colour profiles (application of a profile may cause discrepancies between that you see on your display screen and how the work looks like in the reality. We encourage you not to use ICC profiles). If application of a profile is absolutely necessary, we recommend attaching a Fogra39 profile.
A project centred on a page.
No transparency masks.
Important elements of a project (e.g. texts) moved away by at least 2mm from the cutting edge.
The minimum line thickness: 0.12mm (reversed print 0.3mm)
Transparencies, shadows and tonal transitions changed into bitmaps.
No additional colours, e.g. Pantone. In case of the occurrence of additional colours, they will be automatically changed into CMYK.
No layers. A division of a project into several layers may cause errors in printing. Setting layers as invisible is a particularly significant problem. They are hidden in a preview of a PDF, yet they may occur on a printout. An exception is the application of the CUT layer on which a path of cutting a label may be marked.
No overprints (a frequent errors is saving white text on a dark field as overprint. Due to the fact that devices do not print with white colour, such a colour is not printed, though it is visible in a PDF).
No elements added in other programs than the program from which a PDF comes (e.g. an address added in PDF Acrobat Professional as a commentary. It is not a printable element and although it is visible in a PDF, it is not located on the layer intended for printing).
No tonal transitions lower than 5%. To avoid banding, add noise.
In view of the possibility of the occurrence of small shifts during printing and cutting, avoid frames around design which may make an impression of the lack of centricity.
bar codes should be prepared as vector elements in 100%K colour (100% black). In other cases a problem with reading codes by scanners may appear.
For technological reasons (the lack of calibration, presentation on a display screen of colours in RGB model, and not CMYK) colours of your project on a printout from an office printer and on a display screen may differ from a product printed on a calibrated production machine. Consequently, in order to check real colours we encourage you to order trial printouts or send proofs which we will match.